Bullion Deposit Australia Pty Ltd does not accept returns on bullion products unless it has been incorrectly supplied or described. Please consider your order carefully before committing to purchase. For any incorrectly supplied, damaged or other order related issues, Bullion Deposit Australia Pty Ltd must receive written notification (email or mail), and where applicable, photo evidence within seven (7) days of the delivery date.
In situations where items purchased are on pre-order, these are purchased with full knowledge that the items are not in stock, and Bullion Deposit Australia Pty Ltd can only provide estimated delivery items based on information received by our supplier. In the event of changes to delivery times, these are completely out of our control and due to this, no shipments will be split or orders cancelled without the additional postage, shipping and processing / cancellation charges being covered by the buyer.
Any products returned to Bullion Deposit Australia Pty Ltd in special approved circumstances, MUST be insured for their full value. All products shipped by Bullion Deposit Australia Pty Ltd, as part of our internal processes, will be videotaped to ensure that the contents of the package match the included paperwork.
Bullion coins and bars are supplied as investment products and supplied in original manufacturer’s condition. Bullion Deposit Australia Pty Ltd buys and sells within the second hand bullion market, but all products ordered online are NEW products direct from the associated Mint or their approved and appointed regional distributor. Any second hand bullion products will clearly be listed as such.